If you have a question
that's not answered here, feel free to contact us HERE.
What is Will Call?
"Will Call" means instead of having
tickets mailed to you, your tickets will be held at the venue for you
to pick up the day of the event.
Where do I pick up the tickets?
At most venues, Will Call is at the front box
office window or at the door of the club on the evening of the event.
Unless you see a big obvious "Will Call" sign elsewhere, just
go up to the door, show your ID, and you're all set.
What do I need to pick up the tickets?
Just a photo ID (driver's license, State ID, school
ID). Make sure your name is on your SupremeTicket Online Account the way
it appears on your ID.
Can I have someone other than the credit card holder pick up the
tickets I ordered?
Yes. When you place your order, simply make sure
the name of the person you want to pick up the tickets is on the BILLING
Can I designate more than one person who can pick up the tickets?
NO. Each will call order must be held under ONE
name. If you wish to make it such that each person can pick up his/her
ticket separately, they must be separate orders.
Can I change the name my tickets are held under?
Absolutely! Up until 24 hours before the event,
you may change the name on a Will Call order by CONTACTING
US. Be sure to include the name you want it changed to and an order
number or name on the original order. For security reasons, the request
MUST come from the email address associated with the original order.
Do I get a receipt?
Of course. Your receipt is automatically emailed
to you when you complete your order. This happens instantly. Make sure
you don't accidentally delete it, and check your Spam folder if necessary.
Why is my shipping address on the receipt if the tickets are will
If you enter it during checkout, your address may
automatically show up on the receipt. Don't worry - they are still will
call tickets and won't be shipped to you.
Will I get a physical ticket at the door?
This is up to the event promoter. Some print physical
tickets and others just check your name off the list and grant you entry.
How long will it take to get my tickets by mail?
If you select USPS 1st Class Mail, expect to
receive your order within 4 to 7 business
days. If you select USPS Priority Mail, expect it within 2 to 4 business
How do you ship them and how much does it cost?
We use the US Postal Service. 1st Class is only
$1.50, and Priority Mail is only $6.95, regardless of how many tickets
are in your order.
Where is my receipt?
We do not mail receipts. Your receipt is automatically
emailed to you when you complete your order. Make sure you don't accidentally
delete it, and check your Spam folder if necessary.
Can I get tickets via overnight delivery? I don't care what it
Sorry. At this time, we are only set up for 1st
Class and Priority Mail. If you need tickets in hand right away, visit
one of our outlets.
What is the deadline to order tickets by mail?
7 days before an event takes place, the option to
order by 1st Class Mail will disappear, and 5 days before an event, the
option to order by Priority Mail will disappear. You can still order Will
Call or Print@Home if available.
What if I can't spell my address, don't know it, or feel like giving
you one from ten years ago?
We are NOT RESPONSIBLE for incorrect addresses.
Ticket sales are non-refundable, so double check it before you submit
What if I lose my tickets?
We are NOT RESPONSIBLE for lost or stolen tickets!
The event is tomorrow, and I still haven't received my tickets
by mail. What should I do?
Call us at 1-888-664-5332 for instructions. Have
your order confirmation number ready when you call.
How do I receive my Print@Home tickets?
A link to download your PDF Print@Home tickets
is included in your confirmation email. You can also access them by logging
into your account and clicking "My Orders."
Can I print the PDF more than once if I need to?
Yes. You can print them more than once if you
need to, but each barcode will only scan as valid once at the gate. If
you tried to use a Print@Home ticket (or a photocopy) twice, it would
scan as invalid, and venue staff may remove you!
Why aren't Print@Home tickets available for all events?
Availability is at the discretion of the event promoter.
Print@Home requires special hardware for validation at the gate, so not
all promoters choose to make it available.
Are tickets ever refundable?
NO! NO! Absolutely NO! There are NO refunds!
Surely there are exceptions, right?
Ok, there are exactly two situations where
you can get a refund:
1. You accidentally submit your order 8 times and only meant to submit
it once. In this event, CONTACT
US immediately and we will adjust it for you. This must happen before
the event takes place.
2. The ENTIRE EVENT is cancelled. Note that lineups, dates and locations
are subject to change. But if the ENTIRE EVENT is cancelled with no reschedule,
your purchase will be automatically refunded. Only the ticket price will
be refunded - service fees and mailing fees will NOT be refunded. Why?
We have to process the order whether the event happens or not. In fact,
if we're issuing a refund, we have to process it twice!
So other than these instances, are you saying there are NO refunds?
What are my payment options?
You can pay with a credit card or debit card.
We accept Visa, Mastercard, American Express and Discover.
Can I pay with Paypal?
Sorry, at this time we do not accept Paypal payments.
This is to keep costs down and thus keep service fees low for you.
Why do you charge order fees?
The base price of a ticket does not include the
cost of ticketing. The order fee, often called convenience fee, is how
we are able to provide credit card processing, the cost of printing and
distributing tickets, processing your order, customer service, tracking
and inventory control, ensuring validity and that your ticket won't be
oversold, box office software and service, merchant fees, and a secure
Is my personal information safe with you?
Of course. SupremeTicket and the event promoter
for the event you are buying tickets for are the only ones who will ever
see your info. We will never ever ever ever sell your info!
Who is SupremeTicket and why do you exist?
SupremeTicket is part of the CincyTicket
Network. We take pride in having low fees. We also provide complete online
and box office solutions for just about any type of business that needs
Can you print tickets for my event?
Yes. We print professional barcoded thermal tickets
starting at just 10 cents each, with no minimum order. Order online HERE
or CONTACT US for a quote
on large projects.
Can I sell tickets to my event on your website?
Absolutely! Fill out the form HERE
to get started right away. Also, check out our parent company CINCYTICKET